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Help & support.
A person reads every message. Below is what we get asked most — if your answer is not here, email us.
Recording a session
Scanning slips, entering a time by hand, and what to do when a scan fails.
Leaderboards & comparison
Why a time is or is not ranked, and how like-for-like comparison works.
Imported results & claims
Where old results come from and how to claim, correct or remove one.
Privacy & your data
What is public, what is not, exporting and deleting your account.
Safety & reporting
Blocking, reporting content, and what happens after you report.
Tracks & layouts
How track data works and how to tell us something has changed.
Common questions
5 questionsMy scanned result was read wrong — can I fix it?
Yes. A scanned result only counts once you confirm it, and if you spot a mistake afterwards a correction keeps your original scanned value on record together with the reason — nothing is silently overwritten.
Why is my lap time not on the leaderboard?
Ranking needs a track setup we have confirmed: the kart class you drove, and the version of the track it was driven on. If any of that is missing, the session stays in your history but is not compared — the session screen tells you which piece is missing. Choosing to hide your results in Privacy also removes you from ranking.
Someone else's result is showing under my nickname
Imported historical results are not accounts — they are only matched to a nickname, and that match can be wrong. Use Remove or correct an imported result to have it corrected or taken down.
How do I delete my account and my data?
You can export your data and delete your account from inside the app, with a grace period before deletion completes — or request deletion without the app. See Delete your account for both paths.
A track's details are wrong
Email us which track and what looks wrong. We check it against the source before changing anything, since track data feeds comparison and the leaderboard.
Your data and policies
What we collect and why is set out in our privacy policy. Cookies used by this website are described in the cookie policy, and the rules for using SplitOne are in the terms.
Still stuck?
Tell us the track, the session and what looks wrong. We answer by email, usually within a day.